The moments that most demand senior communications judgment are exactly the moments most organizations face without it.
Crisis hits on a Friday afternoon. A regulator asks for a written response by Monday. A transformation initiative stalls because employees don't understand where it's going. An executive needs to speak publicly about something legal hasn't fully cleared yet.
These aren't messaging problems. They're leadership problems — and they need someone who has been in the room when the stakes were real.
Megan Klein
Fractional Chief Communications Officer | Strategic Advisor
Megan Klein spent more than 20 years at Wells Fargo, rising to SVP and leading communications across some of the company's most complex and visible moments — federal regulatory engagement, enterprise brand transformation, large-scale crisis response, and communications reaching hundreds of millions of customers and employees.
She built and led a 40+ person communications team, developed the company's first enterprise-wide crisis communications playbook, and brought deep digital and data fluency to a function that has historically operated on instinct alone.
Today she works with executive teams as a fractional Chief Communications Officer and executive advisory — bringing that experience to organizations that need senior judgment at the table, without the cost or timeline of a full-time hire.
Experience That Speaks for Itself
→ Led crisis communications across 2B+ customer touchpoints during COVID-19
→ Directed court-mandated remediation communications to 40M+ customers — one of the largest single email deployments in company history
→ Advised senior executives through direct federal regulatory engagement and two enterprise Risk and Control Self-Assessments (RCSAs)
→ Rebuilt brand trust at scale — enterprise brand strategy rollout reaching 70M+ customers and employees, resulting in a 15% lift in brand consideration and favorability
→ Reduced legal review timelines 80% and improved speed to market 90% through crisis communications infrastructure
Is This the Right Fit
This engagement model works best when:
Your organization is in or anticipating a high-stakes moment — crisis, regulatory review, transformation, or leadership transition
You need communications counsel that integrates with legal, risk, and governance — not separate from it
You're a financial institution, fintech, or operating in a regulated industry where trust and compliance intersect
You need experienced judgment now, with an executive who can be up and running immediately
Let's talk about what you're navigating.
